Returns & Exchanges

At Nalu Beads, we want you to love your ocean-inspired jewelry, which is why we offer a 30-day return policy for unused items in their original packaging. Whether you need a different bead or a full refund, our team is here to ensure your shopping experience is as smooth as the tide.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place your Nalu beads or jewelry in the original gift box to prevent damage during transit, ensuring all tags remain attached.

• 3.
  Ship It Back

  Print the provided prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our workshop inspects your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.